Straight answers, No Hedging.
If something here doesn't cover it, you can ask us directly.
Is there a free plan?
Yes, and it doesn't need a card. You get one tracked plugin with five keywords, plus the full dashboard, rankings, downloads, reviews and alerts.
Do I need to install anything on my site?
No. WPInsight reads public directory data by slug, so there is nothing to install, no plugin to ship, and no code touching your users' sites.
Where does the data come from?
Everything is sourced from the public WordPress.org plugin directory and its search results — the same numbers anyone can see on your plugin page. We record them on a schedule so you get a history instead of a snapshot. Vulnerability records are mirrored from the Wordfence Intelligence feed.
Data & tracking
How often does the data refresh?
Tracked plugins and their keyword ranks refresh on a daily sync, and alerts are evaluated at the end of that same run. The vulnerability feed refreshes every four hours.
What can I set alerts on?
Rank drops, install milestones, new reviews and competitor overtakes. Each rule takes a threshold and a severity, and you choose whether it reaches you by email or in Slack.
How are keywords chosen?
When you add a plugin, WPInsight seeds keywords from its WordPress.org tags — usually about five. Those are protected and can't be deleted. You can add your own on top, and both kinds count toward your plan's keyword limit.
Can I pause a plugin instead of removing it?
Yes. Pausing stops new data collection but keeps everything already recorded, and it picks up where it left off when you resume. Removing deletes the plugin and its history permanently.
Plans & billing
What happens when I hit a plan limit?
Adding beyond your limit is blocked with a message telling you the cap and what you're using. Nothing already tracked is deleted or paused — you just can't add more until you upgrade.
How does billing work?
Paid plans are billed once yearly through Stripe Checkout. The listed price is monthly for comparison; the charge is that figure times twelve, minus any discount shown on the pricing page. An invoice is emailed on every purchase.
Can I change plans later?
Yes. Upgrading applies straight away. If a subscription is cancelled or refunded, the workspace returns to the free tier and keeps its data — only the limits and paid features change.
Can I get a refund?
Refunds are available within 14 days of a charge. Cancelling on its own keeps the plan running to the end of the billing period, after which the workspace drops to the free tier and keeps its data.
Workspace
Can I invite my team?
Yes, on any plan that allows more than one user. There are four roles — owner, admin, editor and viewer — plus per-resource permissions if you need something more specific.
Do I need my own AI key for the AI features?
Yes — they run on your own provider API key, added under Settings → Integrations. We never charge you for AI usage and never share the key; it is stored encrypted and only ever shown masked afterwards.
Still have a question?
Support is handled by the people who build WPInsight. No tiers, no bots, no ticket deflection.