Cancel or change your plan

Paid plans can be billed yearly or monthly:

• A yearly plan is a single payment covering 12 months of access. It does not renew automatically, so there is nothing to cancel.
• A monthly plan renews automatically every month until you cancel its renewal.

Cancelling a monthly plan

1. Open Settings → Billing.
2. Click Cancel renewal and confirm.

You won’t be charged again. The plan stays active until the end of the month you’ve already paid for, then the workspace returns to the Free plan. Changed your mind? Click Resume renewal any time before that date.

When a plan ends

Your plan stays active until the date shown under Settings → Billing — the access end date of a yearly plan, or the end of the last paid month of a monthly plan whose renewal you cancelled. After that the workspace returns to the Free plan. Your tracked plugins and their history are kept; only the limits and paid features change.

To keep paid features, buy a plan again from Settings → Billing.

Changing plans

• Renewing a yearly plan early: buying your current plan again on yearly billing before it ends adds 12 months to its end date, so you don’t lose any of the time you have left. You’ll get reminder emails 14 days and 3 days before the end date.
• Buying a different plan on yearly billing applies straight away and starts a new 12-month term from the day you buy it, at that plan’s yearly price. Time left on the previous plan is not prorated or credited.
• From a monthly plan: cancel its renewal first (see above). You can then buy any plan on yearly billing straight away; to start a new monthly plan, wait until the current month ends — or simply resume the renewal if you want to keep the plan you have.
• From a yearly plan to monthly billing: monthly billing can start once your paid year ends, so you never pay twice for the same months.
• To end paid access early or move to a lower plan before your term ends, contact support.

Refunds

Refunds are available within 14 days of a yearly purchase, or of the first payment of a monthly plan, under the conditions in our Refund Policy. Later monthly renewals aren’t refunded — cancel the renewal any time and the plan stays active until the end of the month you’ve paid for. To request a refund, contact support. A refunded workspace returns to the Free plan straight away and keeps its data, and a refunded monthly plan stops renewing.

Related

• Plans and pricing — compare what each tier includes.
• Billing & subscriptions — how checkout works.